YWG Goldwings Volunteer Program

• Greet travelers and guests with warmth and courtesy, helping set the tone for a positive airport experience.


• Offer timely and respectful assistance, answering questions and providing directions or information as needed.


• Help enhance the overall travel experience by creating a calm, welcoming, and supportive environment throughout the airport.


• Represent Winnipeg Airports Authority (WAA), the airport, and our community with professionalism and pride.


• Proactively engage with passengers, listening attentively, offering support, and ensuring clarity through follow-up questions when necessary.


• Remain present in active passenger zones, where support is most needed, and avoid extended periods in non-passenger or restricted areas during slower times.


• Commit to a minimum of 100 volunteer hours per calendar year to maintain active status within the program.

YWG Goldwings volunteers play a key role in creating a warm, helpful, and welcoming environment for all who pass through Winnipeg Richardson International Airport. To succeed in this role, volunteers should demonstrate the following skills and qualities:

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  Strong Communication: Greet and assist travelers clearly, kindly, and respectfully, with active listening and effective verbal communication.



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  Customer Service: Show empathy and patience, offering support and information to help ease passenger stress.



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  Professionalism: Represent the airport and community with pride, reliability, and a positive attitude.



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  Initiative: Proactively approach and assist passengers, using sound judgment and knowing when to escalate concerns.



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  Teamwork & Flexibility: Work collaboratively with fellow volunteers and staff in a fast-paced, dynamic setting.

Volunteers must also commit to a minimum of 100 hours per calendar year to remain active in the program.

Skills You'll Gain:

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  Customer Service Excellence
  Learn to engage with diverse individuals, resolve inquiries, and create positive experiences in a busy, service-oriented environment.

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  Communication & Interpersonal Skills
  Strengthen your ability to speak clearly, listen attentively, and interact professionally with passengers and staff.



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  Problem-Solving & Adaptability
  Gain experience thinking on your feet and responding to unique passenger needs and situations.



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  Teamwork & Collaboration
  Work with a supportive group of volunteers and airport personnel, enhancing your ability to work as part of a team.



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  Cultural Awareness & Emotional Intelligence
  Engage with people from around the world, developing empathy, patience, and cultural sensitivity.

Career Exploration & Opportunities:

For those considering a future in airport operations, tourism, or customer-facing roles, the YWG Goldwings Program offers:

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  Networking opportunities with airport staff, airline representatives, and community partners



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  A strong addition to your resume, demonstrating community involvement, professionalism, and service commitment



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  Valuable experience for students, job seekers, or those re-entering the workforce

Many volunteers find that their experience opens doors to further opportunities within the airport environment and beyond.

Volunteers must complete a minimum of 100-hours every calendar year.

• Online: www.ywg.ca/en/working-at-waa/volunteer/