Victim Surrogate

Organization Details
Organization Name: Mediation Services
Address: 302-1200 Portage Ave.
Winnipeg MB  R3G 0T5
Website: http://mediationserviceswpg.ca/
Organizational Description: About Mediation Services

Conflict is a natural and necessary part of the human experience - one that sometimes requires outside help to reach a solution.

Mediation Services is here to be that help.

When people are in conflict, whether it is with a neighbour-a family member or someone else-or if one person has committed a crime against another, we help them explore positive outcomes.

In all our work, we respect individual needs, concerns and opinions in the problem-solving process - emphasizing participation as the foundation of successful resolutions.

We celebrate diversity among people and value differences as a source of creativity and starting point for resolution.
Volunteer Opportunity Details
Volunteer Opportunity ID: 6522
   
Description of Duties:

As a Volunteer Victim Surrogate, you will:


• Participate in restorative justice processes as a surrogate for those harmed by crime, including direct victims and the community.


• Bring forward the perspectives, needs, and impacts experienced by victims and the community while maintaining the integrity of the restorative process.


• Support meaningful dialogue that encourages empathy, accountability, and repair.


• Participate in preparation meetings, restorative justice sessions, and post-session debriefs.


• Maintain confidentiality and professional boundaries.


• Attend required training, supervision, and ongoing professional development opportunities.


• Communicate respectfully and work collaboratively with staff, volunteers, and participants.


• Uphold the values and principles of restorative justice in every interaction.

   
Skills Required:

Ideal volunteers will:


• Have reached a place in their healing journey where they feel emotionally ready to support others.


• Be motivated to use their lived experience to contribute to restorative justice and community healing.


• Demonstrate emotional resilience, self-awareness, and healthy coping strategies.


• Possess strong listening, communication, and interpersonal skills.


• Treat all participants with dignity, respect, and empathy, including those who have caused harm.


• Be dependable, professional, and able to maintain confidentiality.


• Reflect the diversity of our community, including Indigenous peoples, newcomers, youth, seniors, and individuals from diverse cultural backgrounds and lived experiences.


Volunteers are expected to become familiar with and adhere to Mediation Services':


• Purpose, Goal, and Values


• Restorative Justice Principles


• Confidentiality and Privacy Policy


• Conflict of Interest Policy


• Workplace Safety and Harassment Policies

   
Skills Gained/Related Careers:

• Learn about restorative justice processess and gain hands-on experience in victim-offender dialogue by bringing in the voice of the community and victims who choose not to participate directly in court diversion.


• Communication skills.


• Experience interacting with those involved in conflict.

   
Age: 18-30, 31-54, 55+
Time Commitment:
Daytime
Evening

• Commit to a minimum of two shifts (approximately 3 hours each) per month for a minimum period of one year.


• Attendance at initial training and periodic volunteer development opportunities as required.


Orientation and Training


Successful applicants will be required to attend a volunteer orientation and circle on October 26 from 9:00 a.m. to 4:00 p.m., followed by a comprehensive two-day training program on October 27 and 28, from 9:00 a.m. to 4:00 p.m. each day.


Ongoing mentorship, coaching, and debriefing are provided to ensure volunteers feel supported and prepared.

Location of volunteer opportunity: Winnipeg
- Downtown
Does opportunity require a criminal record check? Yes
Will cost be reimbursed? Yes
Does opportunity require a child abuse registry check? Yes
Will cost be reimbursed? Yes
Opportunity is available to candidates that: General Populace
Organization will provide: A letter of reference
Certificate of recognition
Evaluation
Supervision
Training/Orientation
How to Apply:
Closing Date: Oct 9, 2026