Arthritis Line Volunteer

Organization Details
Organization Name: Arthritis Society Canada
Address: 300-220 Bay Street
416.979.7228 ext. 3355
Toronto ON  M5J 2W4
Website: http://www.arthritis.ca
Organizational Description: Our vision
We will extinguish arthritis.

Our mission
To fight the fire of arthritis with research, advocacy, innovation, information and support.

Our values
Our values are critical. They become the bedrock from which our culture is created. They authentically define how we operate, how we act, and how we interact on a day-to-day basis.

United: We are stronger together.
Impactful: We will create a bold future.
Transformative: We fearlessly work to achieve greatness.
Volunteer Opportunity Details
Volunteer Opportunity ID: 6218
   
Description of Duties:


Arthritis Line Volunteer




Position Overview




Arthritis Line volunteer answers inquiries received through our nationwide arthritis information and support system and actively communicates crucial information and offers support to people affected by arthritis across Canada.




Time Commitment





  • Arthritis Line volunteers are asked to commit to one, 2-hour shift each week





  • We ask for a minimum commitment of 6 months





  • Bi-monthly Arthritis Line volunteer team meetings; occasional professional development sessions offered throughout the year




Available Shifts (Manitoba Time - CT) - as of February 10, 2026:



  • Monday: 4:00 p.m. - 6:00 p.m.

  • Tuesday: 10:00 a.m. - 12:00 p.m. or 2:00 p.m. - 4:00 p.m.

  • Thursday: 1:00 p.m. - 3:00 p.m.

  • Friday: 12:00 p.m. - 2:00 p.m. or 2:00 p.m. - 4:00 p.m.



Key Areas of Responsibility



  • Provide information and support to people affected by arthritis





  • Support inquiries via phone, email and/or website chat





  • Support callers who may feel emotional, overwhelmed or fearful





  • Direct callers to the online tools and resources on the Arthritis Society Canada website





  • Direct callers to local supports and resources





  • Inform callers about upcoming education opportunities with Arthritis Society Canada





  • Data entry related to interactions, tracking, and reporting/documentation





Desired Skills & Attributes





  • Passionate about, and committed to, bettering the lives of those affected by arthritis





  • Willingness to undertake training appropriate to the role, and learn about arthritis and Arthritis Society Canada's resources







  • Ability to work effectively with staff and other volunteers remotely





  • Experience working and interacting with people





  • Effective problem solving and decision-making skills





  • Ability to adjust tone and voice depending on audience





  • Lived experience or knowledge of arthritis is an asset





  • Comfort and experience working with technology





  • Experience and knowledge related to the impacts of arthritis is an asset, but not required





Major Contacts





  • An Arthritis Society Canada Staff member will directly oversee this role





  • People affected by arthritis, and people interested in learning more about arthritis and Arthritis Society Canada





  • Other volunteers and Arthritis Society Canada staff





Working Environment




This position is remote, volunteers can participate where they have access to internet and a private environment.




We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program.



   
Skills Required:

  • Strong communication and active listening skills

  • Empathy and ability to support people experiencing emotional or health challenges

  • Comfortable with technology, including phone, email, chat, and data entry

  • Problem-solving and decision-making abilities

  • Teamwork and ability to collaborate remotely, including communicating effectively with team lead

  • Reliable and committed to a minimum 6-month schedule, 2 hours/week on the same shift (with flexibility for exams, holidays, or illness)

  • Trusted, responsible, and dependable

  • Willingness to learn about arthritis and Arthritis Society resources

  • Passionate about helping people affected by arthritis

   
Skills Gained/Related Careers:

We are looking for volunteers with some base skills-initiative, communication, and comfort with technology-who are eager to learn and grow with the organization. Skills gained include:



  • Empathetic communication and active listening

  • Supporting people emotionally and professionally

  • Navigating technology, data entry, and online resources

  • Problem-solving and decision-making in sensitive situations

  • Teamwork, collaboration, and effective communication with a team lead

  • Reliability, time management, and confidence in providing support

  • Growing knowledge of arthritis and Arthritis Society programs

   
Age: 18-30, 31-54, 55+
Time Commitment:
Daytime
Remote Volunteering

Time Commitment


Arthritis Line volunteers are asked to commit to one, 2-hour shift each week. This consistent schedule allows volunteers to build familiarity with the role, develop strong relationships with callers, and provide reliable support to people affected by arthritis across Canada.


We ask for a minimum commitment of 6 months. This ensures volunteers have enough time to gain experience, grow their skills, and contribute meaningfully to the program while helping the Arthritis Society maintain dependable coverage for callers.


Volunteers are also expected to participate in bi-monthly team meetings and occasional professional development sessions, which provide opportunities for learning, collaboration, and staying up to date on resources and best practices.


Available Shifts (Manitoba Time - CT) - as of February 10, 2026:



  • Monday: 4:00 p.m. - 6:00 p.m.

  • Tuesday: 10:00 a.m. - 12:00 p.m. or 2:00 p.m. - 4:00 p.m.

  • Thursday: 1:00 p.m. - 3:00 p.m.

  • Friday: 12:00 p.m. - 2:00 p.m. or 2:00 p.m. - 4:00 p.m.


We understand that volunteers may need flexibility for university exams, holidays, vacation, or illness. Open communication with the team lead ensures coverage while maintaining consistency for callers. Reliable scheduling is essential because callers rely on regular, knowledgeable support from our volunteers.

Location of volunteer opportunity: Brandon
Central
Eastman
Interlake
Northern
Parkland
Thompson
Westman
Winnipeg
Does opportunity require a criminal record check? No
Does opportunity require a child abuse registry check? No
Opportunity is available to candidates that: French speaking / Bilingual (French and English)
Organization will provide: A letter of reference
Evaluation
Supervision
Training/Orientation
How to Apply:
Closing Date: Mar 31, 2026

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