Survey Phone Caller

Organization Details
Organization Name: Grace Hospital
Address: 300 Booth avenue
Winnipeg MB  R3J 3M7
Organizational Description: We are a 262-bed acute care facility located in the west end of Winnipeg. Grace Hospital is an operating division of the Winnipeg Regional Health Authority and plays an integral role in the delivery of health care services in Winnipeg. We are one of three acute care sites in Winnipeg, along with Health Sciences Centre and St. Boniface Hospital, which means we have a full service Emergency Department, critical care and a full complement of acute care services.

Volunteers have been the cornerstone of Grace Hospital since its inception more than 100 years ago. Volunteers contribute their unique talents, skills and knowledge to our facility and our community to provide personalized attention to our patients. This enables the employees to concentrate on the work for which they are trained and fosters good relationships between the hospital and the public which it serves.

At Grace Hospital we have approximately 240 adult volunteers and 50 youth volunteers. Each year, these volunteers contributed over 30,000 hours of service.

The selfless efforts of the Grace Hospital volunteers truly make Grace Hospital the warm, welcoming and caring environment it is.
Volunteer Opportunity Details
Volunteer Opportunity ID: 5048
Description of Duties:

Assist Patient Care Services by surveying patients on their health service experience. Volunteers must follow the mission, vision, values and philosophy of the Volunteer Resources Department and Grace Hospital.This volunteer would be responsible for calling discharged patients to conduct a survey. The volunteer would be required to read the questions to the patient and record them into an iPad.

Skills Required:

  • Effective communication, interpersonal and listening skills

  • Effective organizational skills

  • Demonstrate patience

  • Ability to maintain open, respectful and accurate communication with the on-duty staff and patients

  • Ability to work in a self directive manner, to understand the boundaries of the volunteer role, and to recognize the need for referral to other on duty staff as appropriate

  • Proficiency in use of handheld electronic devices an asset

Skills Gained/Related Careers:
Age: 18-30, 31-54, 55+
Time Commitment:
Location of volunteer opportunity: Winnipeg
- St. James-Assiniboia
Does opportunity require a criminal record check? Yes
Will cost be reimbursed? Yes
Does opportunity require a child abuse registry check? No
Opportunity is available to candidates that: General Populace
Organization will provide: A letter of reference
How to Apply: Online:
Closing Date: Dec 31, 2023