Host Ambassador Volunteer

Organization Details
Organization Name: Downtown Winnipeg Business Improvement Zone
Address: 426 Portage Avenue
Winnipeg MB  R3C 0C9
Website: http://www.downtownwinnipegbiz.com
Organizational Description: Making Downtown Winnipeg a better place to work, shop, live, enjoy, and conduct business through safety, cleanliness, marketing, special events, and promotions.
Volunteer Opportunity Details
Description of Duties: Downtown Host Ambassadors are responsible for promoting a friendly and welcoming downtown by participating in events, liaising between businesses and the Downtown Winnipeg Biz, and providing excellent customer service for those who live, work, and visit downtown.

1. Administrative
- Ensure you are familiar with all BIZ policies and procedures.
- Participate in all relevant Customer Service training.
- Liaison between businesses and BIZ creating a sense of community downtown.
- Provide service to the businesses by visiting them, taking requests and providing follow-up by contacting respective employees.
- Promote business relationships by collecting information and/or encouraging feedback through personal visits or other means of communication.
- Complete all daily assignments and reports. %uF0B7 Notify the Customer Service Lead of any equipment damages to kiosks, displays or racks, etc.
- Distribution and collection of BIZ surveys.
- Ensure BIZ brochure cabinet is well stocked and organized.


2. Public Relations
- Demonstrate initiative and promote a positive attitude.
- Provide excellent personalized customer service to the people downtown by opening doors, carrying packages, providing directions and describing the services the Downtown BIZ has to offer.
- Circulate the kiosk throughout the downtown, promoting events and programs by distributing marketing materials. - Coordinate the setting-up of the display booth and staff it when necessary
Skills Required: - Related work and/or volunteer experience
- Customer service experience
- Knowledge of downtown Winnipeg
- Enthusiastic, outgoing and positive attitude
- Excellent oral and written communication skills
- Excellent interpersonal skills and able to work as part of team
- Valid CPR and First Aid certification is considered an asset
- Additional languages are considered an asset
Skills Gained/Related Careers:
Age: 17 and under, 18-30, 31-54, 55+
Time Commitment: Daytime
Minimum commitment of 12 hours per month Shifts between 8am - 4pm Occasional evenings and weekends for special events
Location of volunteer opportunity: Winnipeg
Does opportunity require a criminal record check? Yes
Will cost be reimbursed? No
Does opportunity require a child abuse registry check? Yes
Will cost be reimbursed? No
Opportunity is available to candidates that: Are carrying out of court ordered community service
Are fulfilling volunteer hours for credit
Are supported
Speaks French
Uses a wheelchair
Organization will provide: A letter of reference
Evaluation
Supervision
Training/Orientation
How to Apply: Email: volunteer@downtownwinnipegbiz.com
Online: downtownwinnipegbiz.com/volunteer/
Closing Date: Mar 31, 2020
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