Safety and Wellbeing (SWB) Responder Volunteer

Organization Details
Organization Name: Canadian Red Cross
Address: 400 Cooper Street, Suite 8000, Ottawa, ON, K2P 2H8
Ottawa ON  K2P 2H8
Website: http://www.redcross.ca
Organizational Description: The Canadian Red Cross is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement. Our mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world. Our network is vast, but our approach is simple. All Red Cross programs and activities are guided by the Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity and Universality.
Volunteer Opportunity Details
Description of Duties: Responsibility 1 -Provide basic psychosocial support and protection actions

Activities:
Assist in the set-up, running and/or closing of the SWB service or activities within a reception and information centre, shelter site, recovery centre and/or commercial lodging operation
Support the implementation of the safe and supportive environments guidelines supporting different populations and incorporating cultural considerations
Provide support to the operation on beneficiary protection issues
Support complex cases through consultation and co-case management with ERT responders, provide emotional support and ensure appropriate referrals are made
Support the implementation of outreach activities (e.g. community-awareness raising sessions, information-mobilization and establishment of support groups)
Inform SWB Supervisor on any emerging needs that are observed within the beneficiary population (including psychosocial issues like grief and extreme stress reactions)
Ensure accurate information about other supports and services is readily available for the team to provide relevant referrals to beneficiaries
Complete necessary written or electronic documentation and follows record keeping procedures according to CRC standards and processes
Punctually participate in and contribute to planned internal briefings/debriefings and meetings as requested through in-person, virtual and other means of participation
Outside of response, support the ongoing integration of SWB programming within emergency management

Responsibility 2 - Advocate for beneficiaries
Activities:
Advocate for beneficiaries to SWB Supervisor in matters of mental health and psychosocial support
Assist SWB Supervisor in ensuring that beneficiaries are aware of the Feedback and Complaints mechanism and refer complaints to SWB Supervisor
Ensure appropriate follow-up on beneficiary issues through access to databases used in response, such as EMIS

Contributes to a healthy and safe working environment.

Performs other duties, as required.
Skills Required: EDUCATION AND EXPERIENCE
A degree or diploma in health, social service or other relevant discipline; 1-3 years experience in customer service, community engagement, social services or other relevant sector; or a suitable combination of education and experience
Must possess training in Psychological First Aid or willingness to complete
Background in psychosocial work, nursing, teaching, social work, youth engagement and public health is considered a strong asset
Training in protection or violence prevention is a strong asset
Previous deployment experience in a large-scale operation is a strong asset
Experience in living or working in a cultural context other than their own is an asset
Experience in an emergency environment, and/or knowledge of Red Cross role in disaster response, relief and recovery, an asset
Experience working with children (0-15) and youth (15-25), an asset

SKILLS AND ABILITIES
Languages - Responders must be able to deliver services as appropriate in English or French. Fluency/working knowledge in an additional language is considered a strong asset
Customer Service Skills - provide comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain them
Communication skills - verbal and non-verbal cues, active listening, clearly able to explain self and confirm understanding from beneficiaries
Flexibility - Adapt rapidly to changing circumstances in a fast-paced environment
Ability to work well within a team - share information, be helpful, respectful, approachable, build strong relationships
Dependable - Timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision
Remains calm during a crisis - Don't allow emotions to get in the way, don't take things personal, stay positive, respond decisively
Public speaking - Communicate information to an audience in an effective manner in a presentation or facilitation context
Cultural competency - to function effectively and respectfully within the context of the cultural beliefs, behaviors and needs presented by beneficiaries and their communities
Skills Gained/Related Careers:
Age: 18-30, 31-54, 55+
Time Commitment: Daytime, Evening, Weekend
Be able to work non-traditional hours (daytime, evenings and weekends), be on-call and respond to emergency/disaster related requests
Location of volunteer opportunity: Winnipeg
Does opportunity require a criminal record check? Yes
Will cost be reimbursed? Yes
Does opportunity require a child abuse registry check? Yes
Will cost be reimbursed? Yes
Opportunity is available to candidates that: Are fulfilling volunteer hours for credit
Speaks French
Organization will provide: A letter of reference
Supervision
Training/Orientation
How to Apply: Online: www.redcross.ca/volunteer/apply-now/safety-and-wellbeing-swb-responder-volunteer
Closing Date: Apr 15, 2020