Emergency Response Team (ERT) Supervisor

Opportunity ID: 2722

Organization Details
Organization Name: Canadian Red Cross
Address: 400 Cooper Street, Suite 8000, Ottawa, ON, K2P 2H8
Ottawa, ON K2P 2H8
Website: http://www.redcross.ca
Organizational Description: The Canadian Red Cross is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement. Our mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world. Our network is vast, but our approach is simple. All Red Cross programs and activities are guided by the Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity and Universality.
Volunteer Opportunity Details
Description of Duties: **This position is available in both Thompson and The Pas**

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking an Emergency Response Team (ERT) Supervisor for Disaster Management (DM). Reporting to the ERT Site Manager, the ERT Supervisor will be responsible for various emergency shelter and reception centre response activities in addition to other responsibilities related to emergency preparedness. The ERT Supervisor will also perform supervisory duties for a team of ERT Responders.

Job Summary:
The Emergency Response Team (ERT) is activated for a response that exceeds Personal Disaster Assistance (PDA) Team capacity. The ERT Supervisor may supervise a team of ERT Responders at the local level. The ERT Supervisor will organize and set up and manage a specific service during a response. The incumbent of this position supervises the work of the responders placed under their responsibility. There may be several services on the site.

For the full role description and application instructions, please consult the posting on the Canadian Red Cross website:

https://trr.tbe.taleo.net/trr01/ats/careers/requisition.jsp?org=CRCS&cws=56&rid=2199
Skills Required: Qualifications:
The incumbent must have the commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRCS: team excellence, service excellence, accountability and results focused.
-This position requires a satisfactory Canadian criminal record reference check.
-This position requires a satisfactory vulnerable sector check

Education and Experience:
-Completion of College Diploma and/or an equivalent experience;
-Minimum 1-3 years experience supervising a team;
-Experience as ERT Responder or PDA Supervisor is an asset.

Knowledge:
-Understanding of Red Cross role in disaster response, relief and recovery, an asset
-Computer literacy is an asset

Skills and Abilities:
-Language requirements vary - responders must be able to deliver services as appropriate
-Customer service skills - provides comfort and care, patience in dealing with upset clients, active listening to understanding needs, finding a solution and good communication so client understands services available and how to obtain
-Leadership skills - give clear instructions and delegate, make informed decisions, able to problem solve, provide coaching and feedback to volunteers, support team environment
-Communication skills - verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client
-Attention to detail - accuracy in completing forms, giving information, completing necessary paperwork
-Ability to work well within a team - share information, be helpful, respectful, approachable, build strong relationships
-Dependable - timely, takes initiative and ownership of work, completes tasks without being asked or with little supervision
-Remains calm during a crisis - does not allow emotions to get in the way, does not take things personally, stays positive, responds decisively and takes accountability

Working Conditions:
-Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
-Potential for basic or hardship living conditions/accommodations.
-The incumbent may need to stand for several hours.
-The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response.
-Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context.
-Ability to be on-call when scheduled, as required.
-Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum).

A valid provincial driver's licence and First Aid Certification (training provided) is required. This position also requires a successful Canadian criminal record check with vulnerable sector screening. Candidates must be 18 years of age or older. The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their application no later than Dec 31, 2018 via the
Canadian Red Cross Online Volunteer Website.

(Please copy and paste the following web address into a web browser if you are unable to open the above hyperlink: https://trr.tbe.taleo.net/trr01/ats/careers/requisition.jsp?org=CRCS&cws=56&rid=2199)

While we appreciate all responses, only candidates under consideration will be contacted.
Skills Gained/Related Careers:
Age: 18-30, 31-54, 55+
Time Commitment: Daytime, Evening
Flexible; as needed.
Location of volunteer opportunity: Thompson
Does opportunity require a criminal record check? Yes
Will cost be reimbursed? Yes
Does opportunity require a child abuse registry check? Yes
Will cost be reimbursed? Yes
Opportunity is available to candidates that: General Populace
Organization will provide: A letter of reference
Bus tickets
Certificate of recognition
Evaluation
Supervision
Training/Orientation
How to Apply: Online: https://trr.tbe.taleo.net/trr01/ats/careers/requisition.jsp?org=CRCS&cws=56&rid=2199
Closing Date: Dec 31, 2018