Support to Evacuation and Repatriation Team (SERT) Responder

Opportunity ID: 2681

Organization Details
Organization Name: Canadian Red Cross
Address: 400 Cooper Street, Suite 8000, Ottawa, ON, K2P 2H8
Ottawa, ON K2P 2H8
Organizational Description: The Canadian Red Cross is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement. Our mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world. Our network is vast, but our approach is simple. All Red Cross programs and activities are guided by the Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity and Universality.
Volunteer Opportunity Details
Description of Duties: The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking an Support to Evacuation and Repatriation Team (SERT) Responder for Disaster Management (DM). Reporting to the Operations Lead (FOT), the SERT Responder will be responsible for various emergency shelter and reception centre response activities in addition to other responsibilities related to emergency preparedness.

Job Summary:

The Support to Evacuation and Repatriation Team (SERT) is activated for responses over 25 beneficiaries. The incumbent of this position will be assigned to deliver a specific service related to mass exodus during a disaster response, however, must know how to deliver all services at the ERT level. During non-response times, the SERT Responder will resume regular CRC assigned duties.


Work with local Community leadership and AANDC contacts to prepare the community for evacuation; Provide appropriate services as assigned, based on the mass exodus Procedures for Manitoba First Nations Evacuations; Provide appropriate services assigned, based on the repatriation procedures for Manitoba First Nations; Communicate and report on progress, as appropriate, to the Operations Lead; Provide comfort to clients
Complete necessary paperwork (i.e. Registry & Inquiry cards, daily statistics, activity logs etc.); Participate in the debriefing and review of the delivery of the assigned services.

Contributes to a healthy and safe working environment.
Performs other duties, as required.
Skills Required: Qualifications:

Education and Experience:

Completion of High School Diploma or an equivalent experience;
18 year of age (minimum); Successful completion of training programs: Introduction to Disaster Management - mandatory
Standard First Aid - mandatory; Level 1 Providing Relief Assistance to Clients (PReL)- mandatory; Frontline Responders in Direct Services - mandatory; Level 1 Self-care for Red Cross Volunteers - mandatory; Level 2 Preparing for a Municipal Disaster Response - optional; Level 2 Supervising Disaster Workers - mandatory; Level 2 Prevention in Motion - mandatory
Prevention in Motion.

This position requires a satisfactory Canadian criminal record reference check. This position requires a satisfactory vulnerable sector check. This position requires a satisfactory Child Abuse Registry check.


Understanding of Red Cross role in disaster response and recovery; Understanding of Indigenous populations in Manitoba; Good communication skills; Dependability and ability to work well under pressure with minimum supervision. Computer literacy, competency in using database systems and functionality; Valid driver's license is required if driving for society business; clear drivers' abstract (3 years) required for use of Red Cross vehicles; access to transportation is preferred. Knowledge of community resiliency and capacity building practices.

Skills and Abilities:

Excellent communication skills (verbal & written); Language requirements vary - responders must be able to deliver services as appropriate; Strong commitment to CRC Core Competencies; Excellent interpersonal skills; Excellent team member; Reliable, able to remain calm during a crisis; Ability to empathize with clients; Strong presentation skills; Ability to adapt to changing circumstances in a fast-paced environment; Ability to influence others; Strong customer service skills; Well-developed listening, assessment, and problem-solving skills.

A valid provincial driver's licence and First Aid Certification (training provided) is required. This position also requires a successful Canadian criminal record check with vulnerable sector screening. Candidates must be 18 years of age or older. The Canadian Red Cross Society is an equal opportunity employer.
Skills Gained/Related Careers:
Age: 18-30, 31-54, 55+
Time Commitment: Daytime, Evening, Weekend
Potential for responding in disaster areas affected by weather conditions, as well as difficult, unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable clients). These conditions can affect the physical and psychological state of the responders on site. The incumbent may need to stand for several hours when responding to a client. The incumbent will be required to fly or drive into remote Manitoba communities. The incumbent may need to lift up to 20 kg of relief supplies during preparedness activities and during response. Reasonable accommodations will be made. Ability to respond during non-traditional hours (i.e. late night or weekends). Ability to be on-call when scheduled.
Location of volunteer opportunity: Winnipeg
Does opportunity require a criminal record check? Yes
Will cost be reimbursed? Yes
Does opportunity require a child abuse registry check? Yes
Will cost be reimbursed? Yes
Opportunity is available to candidates that: General Populace
Organization will provide: A letter of reference
Certificate of recognition
How to Apply: Online:
Closing Date: Dec 31, 2018