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Training & Development > Workshops
& Events > Customer Service
Customer
Service
Clearly
a service revolution is taking place right now. We are free to choose
our role as staff or volunteers. We can continue to grapple in the
dark and assume that an occasional upset customer is of no major
consequence to us. Or we can accept the fact that every customer
is exceptionally valuable to our organization – and to our
career or volunteer service success in the non-profit environment.
In this workshop you will learn to:
· Analyze
your customers’ perspectives;
· Understand
communication styles and how to relate them to six types of customer
behavior;
· Appreciate
the importance of verbal and non-verbal communication;
· Use
improved listening and questioning skills in order to lead and control
telephone calls and in-person interactions;
· Deal
effectively with 12 types of difficult customers.
Who Should Attend?
Receptionists, Administrative Assistants, Staff and Volunteers
dealing with the public and clients.
Facilitator:
Donna Ghidoni,
Cocoon International
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Click
here to register on-line! |
| Date: Thursday,
November 15, 2007 |
| Time: 9:00am-4:00pm |
Cost:
$99.00 each
*fee includes course materials and refreshments |
| Location:
VM Training Room, 2nd Floor, 5 Donald Street South
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| Lunch: Bring
your own. Coffee and light refreshments will be provided. |
| For Information:
Contact Tracy Douglass at (204) 477-5180 ext 222, toll free:
1-888-922-4545, e-mail to
vmoutreach@mts.net |
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